Privacy Policy

Last updated: September 26, 2026

This Privacy Policy explains how Appovia LLC ("Appovia," "we," "us," or "our") collects, uses, stores, discloses and protects personal information when you visit our website, contact us, request a travel proposal, or purchase or arrange travel services through us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy is intended to provide general information about our privacy practices. Because privacy obligations may vary depending on where you live and the services you use, this policy should be reviewed by qualified legal counsel before publication.

1. Who We Are

Appovia LLC is a Wyoming limited liability company organized under the laws of the State of Wyoming, United States.

Mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@redcity.click
Phone: +1 (406) 229-9716

Appovia LLC provides travel planning, trip organization, tourism experiences, transportation arrangements, accommodation arrangements and related travel services, primarily relating to travel in Morocco.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

2.1 Information You Provide Directly

When you submit a contact form, request a quote, plan a trip, make a booking or communicate with us, we may collect:

• First and last name;
• Email address;
• Telephone or mobile number;
• Country of residence;
• Travel dates;
• Number of travelers;
• Information concerning adults and children traveling with you;
• Destination preferences;
• Activities and experiences requested;
• Accommodation preferences;
• Transportation preferences;
• Budget information;
• Dietary requirements;
• Accessibility or mobility requirements;
• Other information voluntarily included in your message;
• Information necessary to manage or provide the travel services you request.

We ask customers to provide only information that is reasonably necessary for their travel arrangements.

2.2 Information About Other Travelers

If you provide personal information concerning another traveler, including a spouse, family member, child or travel companion, you represent that you have the authority to provide that information to us for the purpose of arranging the requested travel services.

Where appropriate, you should inform those travelers about this Privacy Policy.

2.3 Technical Information

When you visit our website, certain technical information may be processed automatically by our hosting infrastructure and security systems.

This may include:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Date and time of access;
• Pages requested;
• Referring website;
• Server logs;
• Basic diagnostic and security information.

Our website hosting provider is Hetzner Online GmbH.

2.4 Payment Information

We do not intentionally collect or store complete payment card numbers through our website forms.

Where payment is processed through a third-party payment provider, payment information is submitted directly to that provider and is subject to that provider's privacy policy and terms.

We may receive limited payment-related information such as transaction status, payment date, amount, currency and transaction or booking identifiers.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Travel Planning and Quotes

We use information you provide to:

• Respond to inquiries;
• Understand your travel requirements;
• Prepare customized itineraries;
• Prepare quotes and proposals;
• Check availability;
• Recommend appropriate services;
• Communicate with you about your requested trip.

3.2 Booking and Travel Services

Where you book services through us, we may use your information to:

• Confirm reservations;
• Coordinate transportation;
• Arrange accommodation;
• Organize tours and activities;
• Communicate with guides, drivers and other suppliers;
• Provide requested travel services;
• Contact you about changes affecting your booking.

3.3 Customer Support

We may use your information to respond to questions, complaints, requests and support inquiries.

3.4 Business Operations

We may use information to:

• Maintain and operate our website;
• Prevent fraud and unauthorized transactions;
• Maintain security;
• Troubleshoot technical problems;
• Maintain business records;
• Improve our services;
• Analyze website performance.

3.5 Legal and Regulatory Compliance

We may process personal information when reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests from government authorities;
• Establish, exercise or defend legal claims;
• Enforce our agreements and policies;
• Protect our rights, property or safety.

4. Legal Bases for Processing

Where laws such as the GDPR apply, we may rely on one or more of the following legal bases for processing personal information:

• Performance of a contract: where processing is necessary to provide requested travel services or perform a booking;
• Legitimate interests: where processing is reasonably necessary for operating, securing and improving our business, provided those interests are not overridden by applicable privacy rights;
• Consent: where we request consent for a particular processing activity;
• Legal obligation: where processing is required to comply with applicable law.

Where we rely on consent, you may withdraw consent where permitted by law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Marketing Communications

We may send promotional communications only where permitted by applicable law and, where required, after obtaining the appropriate consent.

Marketing communications may include information about:

• Travel offers;
• Tours and activities;
• New destinations;
• Special promotions;
• Travel services;
• Company news.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication or by contacting us at:

info@redcity.click

Transactional and service-related communications, such as booking confirmations, payment information, itinerary updates and important changes to a trip, are not necessarily marketing communications and may continue to be sent when necessary to provide the requested service.

6. How We Share Personal Information

We do not sell personal information for money.

We may disclose personal information to third parties when reasonably necessary to operate our business or provide the services requested by you.

6.1 Travel Suppliers

Depending on your itinerary, we may share necessary information with:

• Hotels;
• Riads;
• Villas;
• Drivers;
• Transportation providers;
• Tour guides;
• Activity operators;
• Restaurants;
• Local tourism agencies;
• Other travel-service providers.

Only information reasonably necessary to provide the relevant service should be shared.

For example, a hotel may need your name and booking details, while a transportation provider may need your name, pickup location and travel schedule.

6.2 Service Providers

We may use third-party companies that process information on our behalf, including providers for:

• Website hosting;
• Email;
• Contact forms;
• Payment processing;
• Website security;
• IT services;
• Analytics;
• Customer communications.

Our current providers may include:

Hetzner Online GmbH – website hosting and infrastructure.

FormSubmit (formsubmit.co) – form submission processing and delivery of website form submissions to our designated mailbox.

Third-party providers may process information in accordance with their own terms and privacy policies.

6.3 Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal process;
• Protect our rights;
• Investigate fraud;
• Prevent harm;
• Protect the security of our services.

7. International Data Transfers

Appovia LLC is based in the United States, while many of the travel services we arrange are provided in Morocco.

As a result, personal information may be transferred to or accessed from countries other than the country in which you reside.

For example, information necessary to organize a trip may be shared with a hotel, driver, guide or activity provider located in Morocco.

Privacy and data-protection laws may differ between countries.

Where applicable law requires specific safeguards for international transfers, we will seek to use appropriate safeguards or another lawful transfer mechanism.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services;
• Maintain booking and transaction records;
• Respond to customer inquiries;
• Resolve disputes;
• Prevent fraud;
• Comply with legal, accounting and regulatory obligations;
• Establish or defend legal claims.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete it, anonymize it or securely dispose of it, subject to applicable legal and operational requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Website functionality;
• Security;
• Remembering preferences;
• Understanding website usage;
• Measuring website performance;
• Analytics;
• Marketing, where applicable.

The use of cookies may depend on the third-party technologies installed on the website.

For more information, please see our:
Cookie Policy:
https://redcity.click/legal/cookie-policy/

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies.

10. Your Privacy Rights

Depending on where you live and which laws apply, you may have certain rights concerning your personal information.

These rights may include:

• The right to know or access personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of personal information;
• The right to receive certain personal information in a portable format;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain processing;
• The right to restrict certain processing;
• The right to opt out of certain forms of sale or sharing, where applicable;
• The right to opt out of certain targeted advertising or profiling, where applicable;
• The right to appeal certain privacy decisions, where required by applicable law.

Not all rights apply in every jurisdiction, and exceptions may apply.

For example, applicable state privacy laws may provide different rights and thresholds.

11. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act ("CCPA"), as amended, applies to Appovia LLC and your personal information, you may have additional rights.

Depending on the circumstances, California law may provide rights concerning access, correction, deletion, portability and certain choices concerning the use or disclosure of personal information.

California law also contains specific requirements concerning disclosures about categories of personal information, purposes of processing, retention and certain opt-out rights.

Appovia LLC does not sell personal information for monetary consideration.

If applicable law gives you an opt-out right concerning the sale or sharing of personal information, you may exercise that right by contacting us at:

info@redcity.click

We will not discriminate against you for exercising privacy rights to the extent prohibited by applicable law.

12. European Economic Area, United Kingdom and Other Jurisdictions

If you are located in the European Economic Area, United Kingdom or another jurisdiction with applicable data-protection legislation, you may have additional rights concerning your personal information.

Depending on the applicable law, these may include rights to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict processing;
• Object to processing;
• Receive personal information in a portable format;
• Withdraw consent;
• Lodge a complaint with a competent data-protection authority.

Requests should be sent to:
info@redcity.click

Where required by applicable law, we will respond within the applicable statutory period.

13. How to Exercise Your Rights

To submit a privacy request, contact:
Email: info@redcity.click

Please identify the nature of your request and provide sufficient information for us to verify your identity and locate the relevant information.

We may request additional information where reasonably necessary to verify that the request is being made by the individual concerned or an authorized representative.

We will not request unnecessary sensitive information solely for identity verification.

Where permitted by law, we may decline or limit a request where a legal exception applies.

14. Authorized Agents

Where applicable law permits you to appoint an authorized agent to submit a privacy request on your behalf, we may require reasonable documentation confirming the agent's authority.

We may also require verification of your identity before processing the request.

15. Children's Privacy

Our website and travel-planning services are intended for a general audience and are not directed to children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

However, our travel services may involve families traveling with children.

In such cases, information about children may be provided by a parent or legal guardian for the limited purpose of arranging the family's travel services.

Where applicable law requires parental notice or consent before collecting personal information directly from a child under 13, we will comply with those requirements.

The U.S. Children's Online Privacy Protection Rule ("COPPA") imposes additional requirements when a covered website or online service collects personal information from children under 13.

If you believe that a child under 13 has provided personal information directly to us without appropriate authorization, please contact us at info@redcity.click.

16. Sensitive Personal Information

Travel planning may sometimes require information that could be considered sensitive under applicable law, such as dietary restrictions, accessibility requirements or certain health-related information voluntarily provided by a traveler.

We ask customers not to provide sensitive information unless it is reasonably necessary to arrange the requested service.

Where such information is provided, we will use it only for legitimate travel-planning or service-related purposes and disclose it only where reasonably necessary, such as to a hotel, airline, transportation provider, guide or activity provider responsible for meeting the relevant requirement.

17. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet and no electronic storage system is completely secure.

We therefore cannot guarantee absolute security.

18. Data Breaches

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps required by applicable law, which may include notifying affected individuals, regulators or other parties where legally required.

19. Third-Party Websites

Our website may contain links to third-party websites, including websites operated by travel suppliers, payment providers or other service providers.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before submitting personal information.

20. Third-Party Services and Embedded Content

Our website may use third-party services, such as analytics, maps, videos, payment services, forms or other technologies.

These providers may collect information directly from your browser or device depending on how their services are configured.

Their processing is governed by their respective privacy policies and terms.

21. Do Not Track Signals

Some browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted technical standard governing how websites must respond to such signals in all circumstances, our website may not respond to all Do Not Track signals unless required by applicable law.

Where applicable law requires recognition of a browser-based privacy signal or opt-out preference signal, we will process it as required by law.

22. Communications and Messaging

If you contact us by email, telephone, WhatsApp or another communication channel, we may retain information contained in those communications for customer-service, booking, operational and legal purposes.

We may use the contact information you provide to communicate with you regarding your inquiry or booking.

Marketing communications will be handled in accordance with applicable law and the choices available to you.

23. Business Transfers

If Appovia LLC is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where legally required, we will provide appropriate notice concerning material changes in the handling of personal information.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Our technology;
• Our data practices;
• Applicable laws;
• Regulatory requirements.

The "Last updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.

If material changes are made, we may provide additional notice where required by applicable law.

25. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise a privacy right, please contact us:

Appovia LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@redcity.click
Phone: +1 (406) 229-9716
For privacy requests, please use:
info@redcity.click